FAQ
How does LPT CUSTOM CREATIONS work?
We like to keep things as simple as possible for our clients so they can focus on realising their dream.
Once you have browsed our website for the inspiration you need, you can email your ideas and requirements to our team. They will contact you to discuss your needs and walk you through all your options before confirming and documenting the exact specification of your items.
This information is then passed to one of our expert CAD technicians, who will liaise with you to prepare a technical drawing and datasheet for your item. This technical drawing will be presented to you, and you will be asked to check the specification and provide your signed approval. The production of your item will then begin at our UK studio.
How long will it take to complete my order?
The length of time it takes to complete an order depends on the items requested. Cut-to-size and cut-to-shape services are completed within 1-4 weeks. Countertops take between 4-6 weeks, while bespoke basins, furniture and other fabricated items take slightly longer with a 6–10-week window from the approval date of your technical drawing.
As all LPT CUSTOM CREATIONS items are manufactured by us and made specifically to your order, we can postpone delivery of your item for as long as necessary at no additional charge.
Can I change or cancel my order?
All items from the LPT Custom Creations service are made specifically for you and to your exact specifications. You can change or cancel your order at any time up to the date at which you sign and approve your technical drawing. You cannot cancel or amend any items after this date.
How will my order be delivered?
Items will be delivered to your specified location upon their completion. All LPT items are guaranteed against damages from the moment you order and right through to delivery. Costs for delivery vary and are dependent on your location and the weight and size of your package. These costs will be confirmed with you in advance of your order. A delivery slot will be arranged with you once the item is ready. All items arrive on pallets and are delivered to the curb-side. Items will need to be checked and signed for on arrival.
What if my product arrives damaged?
We adhere to established quality control (QC) procedures and rarely encounter damaged products. We quality control all items before they are packaged in our studio and once again during the loading process. In the unlikely event that your goods are damaged, please contact us immediately so that we can assist and organise a repair or replacement for your item. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the designated paperwork.
Do you offer an installation service?
As of now, we do not provide installation services. The installation of your item should be performed by a professional tradesperson to avoid any issues. There will be an installation guide included with the product in addition to fixing brackets if the product is to be wall mounted.
Questions?
Get in touch with us for additional information about our products.